Online Flower Delivery Terms for West Drayton Customers

Introduction

Welcome to Flowers West Drayton. These Terms & Conditions govern your use of our website and your purchase of flower arrangements and related products through our online flower delivery service in West Drayton and surrounding areas. By placing an order through our website, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. Please read them carefully before placing any order. These terms apply to all customers across West Drayton and the neighbouring regions using our flower shop’s online platform.

Definitions

"We", "us", or "our" refers to Flowers West Drayton, the provider of online flower delivery services in West Drayton and surrounding areas. "You" or "your" refers to the individual placing an order through our website. "Products" means the flowers and any other items available for purchase. "Order" means your request for products submitted via our website.

Order Process

Our online flower delivery in West Drayton operates through the following process:

• You may browse and select flower arrangements or related gifts available on our website. Each product is accompanied by a description, price, and available delivery options.
• Once you have selected your desired products, please proceed to the checkout. You will be required to provide your delivery address (within West Drayton or surrounding areas), contact information, and preferred delivery date.
• After entering the relevant information, you will be given the opportunity to review your order. Please check all details carefully before submitting your order.
• Upon submitting your order, you will receive an automated confirmation acknowledging receipt. This confirmation does not indicate acceptance of your order. Acceptance takes place only when payment is successfully processed and we send you an order dispatch confirmation.
• We reserve the right to decline your order, for reasons including but not limited to: unavailability of products, delivery area restrictions, or payment issues.

Please note that all products are subject to availability, and flower varieties may vary due to seasonal factors. In case of substitution, we will select items of equal or greater value and as close as possible to your selection, ensuring the overall style and theme remain consistent. By placing an order, you agree to such substitutions if necessary.

Payments

Payment for all products and associated delivery charges must be made in full at the point of order via our online payment system. We accept major credit and debit cards, and may offer other secure payment methods from time to time as indicated on the checkout page.

All prices are shown in GBP (£) and are inclusive of VAT where applicable. Delivery charges are specified during the checkout process and depend on the delivery location within West Drayton or its surrounding areas.

By providing your payment information, you authorise us to charge the full order total to your chosen payment method. If payment is refused or declined for any reason, we will not be able to process or deliver your order.

Delivery Policy

We offer flower delivery services throughout West Drayton and neighbouring areas. Delivery is available on specified dates subject to product availability and order volumes. We will make reasonable efforts to deliver on your chosen date, but do not guarantee a specific delivery time unless otherwise agreed in advance.

If the recipient is unavailable at the provided address, our delivery driver may:

• Leave the flowers with a neighbour or in a secure place, where possible and appropriate.
• Leave a calling card with instructions for collection or redelivery.

It is your responsibility to ensure the delivery address and contact details provided are accurate and complete. We are not liable for failed or delayed deliveries arising from incorrect or incomplete address information, restricted access at the delivery location, or other circumstances outside our control.

In the event of adverse weather or unforeseen circumstances that prevent us from delivering on your requested date, we will contact you to arrange a suitable alternative.

Cancellations & Amendments

You have the right to cancel or amend your order. However, due to the perishable nature of flowers and the personalised preparation of bouquets, the following cancellation terms apply:

• You may cancel or amend your order for standard flower arrangements up to 24 hours before the scheduled delivery date for orders within West Drayton and nearby areas.
• Cancellations or amendments requested less than 24 hours before delivery may not be possible if your order has already been prepared or dispatched.
• For customised, special occasion, or bespoke orders, cancellations may not be accepted once preparation or procurement of specific items has begun. In such cases, please contact us as soon as possible and we will make reasonable efforts to accommodate your request.

To cancel or amend your order, please use the contact form on our website, quoting your order number and requested changes. Any refunds due to cancelled orders (where eligible) will be processed to your original payment method within a reasonable timeframe.

Returns & Refund Policy

Due to the perishable nature of fresh flowers, returns are generally not accepted for flower delivery orders in West Drayton. However, if you are unsatisfied with the quality or condition of your order upon delivery, please notify us within 24 hours of receipt. We may request photos to verify the issue and, if appropriate, offer a replacement, partial or full refund, or alternative remedy at our discretion.

Refunds are not guaranteed in cases where:

• You have provided an incorrect delivery address or contact details.
• The recipient was unavailable to accept delivery and flowers were left in a designated safe place or with a neighbour, as per our policy.
• Product concerns are raised outside of the 24-hour notification window.

Product Descriptions and Availability

We endeavour to ensure that all product descriptions, images, and pricing are accurate and up to date. However, flower arrangements are handmade using seasonal blooms and may vary from the images shown on our website. In some cases, certain varieties or colours may be unavailable on the day of delivery. If a key component of the arrangement is unavailable, we will substitute with flowers of equal or greater value, preserving the intended style, colour scheme, and sentiment of your chosen arrangement.

Vases, containers, and additional items shown in product images are for illustrative purposes unless specifically stated as included in the product description.

Liability

We shall not be liable to you or any third party for any loss or damage arising from:

• Delays or inability to deliver due to circumstances beyond our reasonable control, including but not limited to severe weather, traffic disruption, or public health restrictions;
• Incorrect or incomplete delivery information provided by you;
• Loss or damage caused after delivery has been made in accordance with your instructions (such as leaving with a neighbour or in a safe place);
• Minor variations in flower colours, stem sizes, or bouquet composition due to the natural and seasonal characteristics of flowers;
• Allergic reactions to flowers or plants. It is your responsibility to check for potential allergens before placing an order.

Nothing in these Terms & Conditions excludes liability for death or personal injury caused by our negligence, fraud, or any other liability which cannot be excluded or limited under UK law.

Personal Information and Privacy

We process personal data provided by you in accordance with applicable UK data protection laws. Your information is used solely for the purpose of fulfilling your order and providing customer support. For further information on how we collect, use, and store your personal information, please refer to our Privacy Policy.

Intellectual Property

All content on our website, including product images, text, design, logos, and graphics, is the intellectual property of Flowers West Drayton or its licensors. It is protected by copyright and may not be reproduced, copied, distributed, or used for any commercial purpose without written permission.

Governing Law and Jurisdiction

These Terms & Conditions and any contract for the purchase of products through our website are governed by the laws of England and Wales. Any disputes arising from or relating to these terms, our products, or services will be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to These Terms

We reserve the right to amend or update these Terms & Conditions at any time without prior notice. Any changes will be effective immediately upon posting to our website. It is your responsibility to review the terms regularly before placing an order. Continued use of our online flower delivery service constitutes acceptance of the revised terms.

Entire Agreement

These Terms & Conditions, together with any policies referenced herein, constitute the entire agreement between you and Flowers West Drayton regarding your order and use of our online flower delivery service in West Drayton and surrounding areas.

Contact and Customer Service

If you have any questions, concerns, or require assistance regarding your order or these terms, please use the contact form provided on our website. Our team will endeavour to respond promptly and ensure a positive experience for all customers in West Drayton and neighbouring locations.

Note: These terms and conditions apply specifically to customers residing in, or requesting delivery to, West Drayton and its nearby areas. By using our online flower delivery service, you acknowledge your acceptance of these terms.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in West Drayton, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near West Drayton.

For assistance with orders, returns or account queries, please fill out the Contact Us form.