At Flowers West Drayton, we pride ourselves on delivering only the highest quality, freshest flowers to households and businesses throughout West Drayton and neighbouring communities. Our fresh flowers guarantee means your arrangements are subject to rigorous quality checks before leaving our shop. If, for any reason, you feel that your order does not meet our standards of freshness and quality, please review our policy below for guidance on returns, refunds, and complaints.
Your satisfaction is our top priority. If your flowers arrive damaged or in poor condition, please report the issue to us as soon as possible after delivery. To help us resolve the matter swiftly, we may require photographic evidence showing the damage or issues affecting the bouquet. Once verified, we will offer a prompt solution in line with our freshness promise for West Drayton customers. Whether serving residential or business clients, our goal is to ensure every delivery meets your expectations.
Every bouquet from Flowers West Drayton is hand-crafted and delivered at the peak of freshness. Our arrangements are guaranteed to remain fresh for a minimum of 5 days from delivery, provided they are cared for as per our included instructions. If your flowers do not last for this period, and you have followed the recommended care guidelines, please do contact us within this 5-day window to discuss possible remedies.
If you are not satisfied with the condition of your fresh flowers upon arrival, or if they fail to meet our guaranteed freshness standard, we offer two options:
Your choice will be respected, and our team will work quickly to rectify any problems, ensuring your experience with Flowers West Drayton remains positive and memorable.
We take all customer feedback seriously as a leading local West Drayton florist. If you wish to raise a complaint about your flowers, delivery experience, or any aspect of our service, please contact us promptly with your order details and the nature of your concern. Our customer care team will acknowledge your complaint, investigate the matter, and respond with a proposed solution within three working days.
Your satisfaction is important to us, and we are committed to continuous improvement based on the feedback of our valued customers. Trust Flowers West Drayton to always address your concerns with fairness, transparency, and respect.
Flowers West Drayton has been serving households and businesses in the local area for years. We are dedicated to building lasting relationships within our community and stand firmly behind every bouquet we deliver. Thank you for choosing us for your fresh flowers – we are always here to help ensure your gifting experience is exceptional.
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